Returns & Refunds

Orders can be returned or exchanged within 14 days of delivery. To start a return or exchange, contact us first at studio@tavrovska.com and include your order number.

Return Conditions

Returned items must be unworn, unused, unwashed, unaltered, and in their original condition with all original tags and packaging. Returns that arrive damaged, soiled, worn, or altered may be refused or may be subject to a service fee.

Non-Returnable Items

Custom-made, made-to-measure, personalized, final sale, and gift card purchases are not eligible for return or refund unless the item is defective or damaged on arrival.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. Please use a tracked shipping service and send the tracking number to our customer care team after shipping your return.

Return Addresses

Returns may be sent to one of our available return points after customer care confirms the correct return address for your order.

United States: SkladUSA, 8301 Brooklyn Boulevard STE 900, Brooklyn Park, MN 55445, United States.

Poland: SkladUS LLC, Siewna 15 office - No. C002, Lodz, 94-250, Poland.

Ukraine: FHT Internationale, Boryspilska 26-z, k. 135, 02093 Kyiv, Ukraine.

Refunds

After we receive and inspect your return, we will notify you by email whether the return has been approved. Approved refunds are issued to the original payment method. Bank and card processing times may vary depending on your payment provider.

Exchanges

Exchanges are subject to item availability. If the requested replacement is unavailable, we may offer a refund or an alternative item.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us at studio@tavrovska.com as soon as possible with your order number and photos of the issue.